Privacy & Cookie Policy

At Vishnu Namboothiri Group, we are committed to safeguarding your personal data and ensuring compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, store, and disclose your personal information.

Information We Collect

We may collect and process the following types of personal information:

Personal Identifiers: Name, address, phone number, email address, and other contact details.
Usage Data: Information about how you use our website, services, and products (e.g., IP address, browser type, pages visited, time and date of visits).
Transaction Data: Information relating to any purchases or transactions you make with us, including payment information.
Communication Data: Records of communications with us (via email, phone, etc.).

How We Collect Information ?

We collect personal information through:

Direct interactions: When you contact us via email, phone, or our website.
Automated technologies: We collect data automatically as you interact with our website through cookies, server logs, and other tracking technologies.
Third-party sources: We may receive information about you from third-party services such as payment processors.

How We Use Your Information

We will use your personal information only for the following purposes:

To provide and manage our services, including processing transactions and responding to inquiries.
To personalize your experience on our website.
To communicate with you regarding our services, promotions, and updates (with your consent).
To comply with our legal obligations, including financial record-keeping and fraud prevention.
To improve and optimize our website and services based on your usage patterns.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given your explicit consent for us to process your personal data.
Contractual necessity: To perform our contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
Legal obligation: When we are required to process your data to comply with legal obligations.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

With service providers or contractors that assist us in delivering our services (e.g., hosting providers, payment processors).
When required by law or in response to legal processes, such as court orders or regulatory authorities.
To protect the rights, property, or safety of Vishnu Namboothiri Group, our customers, or others.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA) where privacy laws may not be as strict. In such cases, we will ensure appropriate safeguards are in place to protect your data in accordance with GDPR standards, such as using standard contractual clauses approved by the European Commission.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete or anonymize it.

Your Rights

As a data subject under GDPR, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal information under certain circumstances.
Right to Restrict Processing: You can ask us to limit the processing of your personal information.
Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data in certain situations, particularly for direct marketing.
Right to Withdraw Consent: You can withdraw consent at any time where processing is based on your consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe we are mishandling your personal data.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. You can control your cookie preferences via your browser settings.